Cancel Air New Zealand

How to change your flight

  • Open the official website of Air New Zealand
  • Click on “My Trips”
  • After this, type the booking reference number with the daily name, and click on the continue icon.
  • From the dashboard, choose the Air NZ ticket for change.
  • Enter new flight details to make changes and submit
  • Further, you will get to the payment tab and pay the change fee with the fare difference.
  • Further, you will get to the payment tab and pay the change fee with the fare difference.
    And when the process is completed, you will receive a message with your email id and phone number.

How to cancel your flight

You can cancel your flight online via Manage booking if you purchased your ticket directly from Air New Zealand’s website, mobile app, call center, or ticket office.

  • To cancel your flight online:
  • Go to
  • Select Manage booking
  • Access your flight booking by entering your:
  • Booking reference, and
  • Family name
  • Hit the Continue button
  • Follow the on-screen prompts to cancel your flight

How to book in-cabin pet travel?

Air New Zealand does not permit the transport of live animals in the cabin. Professionally trained service animals which are assisting customers with disabilities can fly in the cabin free of charge. The service animal must be must be harnessed and will sit at the passenger’s feet.

How to apply for a refund with Air New Zealand?

Now you can know how to get a refund on all the tickets. Below are the Air New Zealand refund policy steps:

  • Go to the official Air New Zealand website
  • Make sure you are signed in to your Air New Zealand account.
  • Look for refund options.
  • Air New Zealand Refund option should be selected.
  • Specify the information on your ticket.
  • Please upload any Air New Zealand flight supporting documents that you may have.
  • Confirm by pressing the button.

How do I use my Air New Zealand Airpoints?

Simply enter your Airpoints number when you book a flight or with one of our travel partners, or present your Airpoints card or digital Airpoints card at participating retail and travel partners.

How to communicate with Air New Zealand?

You can call our friendly team on 1-800-262-1234, or for further information on how you can ensure your trip is comfortable and hassle-free find out about our special assistance options.

How to chat with Air New Zealand?

Air New Zealand does not offer customer support through live chat.
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