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Cancel Air Serbia

Can I change the ticket?

Once the ticket is issued, the flight date and time can be changed before departure of the flight, subject to exchange rules of purchased Flight Pass. Change of ticket must be done via platform, by logging on to your account. For refund, subject to refund rules of purchased Flight Pass, you must contact Optiontown personnel directly via email

How to cancel your flight

  1. Visit Air Serbia’s official website.
  2. Navigate to the Air Serbia Manage Booking section.
  3. In the appropriate fields, enter the family name and the booking code.
  4. Select the flights that need to be canceled.
  5. The system will determine your refund amount by deducting the entire airfare from the Air Serbia cancellation fee.
  6. You will receive an email with a confirmation after the system confirms your submission on your registered ID.
  7. Each section of the refund rules as well as Air Serbia cancellation policy will be covered in detail in the email.

Does Air Serbia provide transportation services for pets?

Yes, Air Serbia does provide transportation services for pets. Air Serbia accepts dogs, cats, and small birds on their flights. Pets are not allowed on flights, due to local regulations, to and from the following countries:

  • Great Britain
  • United Arab Emirates

The container may be a cage, bag, etc. and must have a ventilation net. The weight of the pet + container cannot exceed 8 kg/18lb. The containers dimensons (length x width x height) may not exceed 40x30x24cm/15x12x9in because it is placed under the seat in front of you during the flight.

How to apply for a refund with Air Serbia?

Now you can know how to get a refund on all the tickets. Below are the Air Serbia refund policy steps:

  • Go to the official Air Serbia website
  • Make sure you are signed in to your Air Serbia account.
  • Look for refund options.
  • Air Serbia Refund option should be selected.
  • Specify the information on your ticket.
  • Please upload any Air Serbia flight supporting documents that you may have.
  • Confirm by pressing the button.

How do I use Air serbia voucher?

The simplest way to redeem United miles is to use them for award flights on United and its partner airlines. You will need to log in to your United MileagePlus account to search for available flights. Other ways to use United miles include: flight upgrades, hotel bookings, shopping and gift cards.

How to communicate with Air Serbia?

For Special Service Requests and additional information please contact Air Serbia Contact Center:

  • Toll-free number for calls from the U.S. + 1 (888) 3909847.

How to chat with Air Serbia Airlines?

Serbia Airlines does not offer customer support through live chat.

Can a person book a flight for someone else?

Bring the Proper ID
They will need to bring IDs that match the name on the purchased tickets. Otherwise, they are good to go! Buying an airline ticket for someone else is a great gift. It’s especially true if it’s your parent and they want to come to spend time with you, their grandchildren and other family members.
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