Cancel American Airlines

How do I change or cancel my trip?

You can change or cancel your trip online in just a few steps. Here’s how:
A. Find your trip
You’ll need your 6-character confirmation (also called a ‘Record Locator’).
If you don’t know your Record Locator, you can find it in the confirmation email you received when you booked your trip.
B. Choose from the toolbar
Choose ‘Change trip’ or ‘Cancel trip’ in the top toolbar and follow the prompts.
C. Check your email
When you’re done, we’ll send you an email with the information you need, including your ticket number.
Keep this handy so you can refer to it when you rebook.
If you’re an AAdvantage member and had your account number listed in your reservation before cancellation, you can log into your account and view available Flight Credit in your wallet.

 How do I rebook a canceled trip?

When you’re ready to rebook your trip, you’ll need either:
     -Your 6-character confirmation (also called a ‘Record Locator’)
     -Your ticket number
If you don’t know your Record Locator, you can find it in the confirmation email you received when you booked your trip.
American tickets have a 13-digit number that begins with ‘001’. Keep in mind there are separate ticket numbers for add-ons like seats, upgrades and bags.
The ticket number can be found on your:
     -Cancellation email
     -Confirmation email from when you bought your ticket – look in the ‘Receipt’ section
     -Credit card statement – the reference number is next to the amount charged
     -Receipt from Airport / City Ticket Office – at the bottom in the middle of the ticket

How to book in-cabin pet travel?

On flights with American you can bring 1 kennel as your carry-on bag if:
     -You pay the carry-on pet fee
     -Your pet stays in the kennel and under the seat in front of you the entire flight
You can travel with your pet carrier and 1 personal item, but you will not be permitted to bring a carry-on bag in addition to a pet carrier and personal item. Instead, the kennel will replace your carry-on bag.
If your pet is too large to fly in the cabin, it must travel with American Airlines Cargo. Keep in mind, we only accept checked pets for active-duty U.S. Military and U.S. State Department Foreign Service personnel traveling on official orders, and the pet carrier must meet all kennel guidelines for checked-pets. If you don’t meet these requirements, your pet may not travel. Fees and restrictions apply.

How to apply for a refund with American Airlines?

If you bought your ticket or related travel products and services through American Airlines, you can request a refund or check your refund status. If you bought your ticket from a travel agent or on another website, contact them for refund help.

How to redeem my American Flight points?

  • Visit and log in to your AAdvantage account.
  • Search available flights.
  • Review award flight options and find the award flight that appeals to you.
  • Confirm details and select the award flight that you want to book.
  • Click “Continue” to begin the checkout process.

How to communicate with American Airlines?

There are various ways to talk to a real person on American Airlines customer service and get in touch with agents for assistance. For instance, you can call, send an email or review the FAQS section on the website.

The airline experts will respond to you without compromising anything. Therefore, make a call at 1 (800) 433-7300, or use other available methods to get answers to any questions you have. Besides, all these methods are convenient for every passenger on AA.

How to chat with American Airlines?

American Airlines does not offer customer support through live chat. While American Airlines does not offer live chat, they do have a phone number. In total, there are 10 ways to get in touch with them. The best phone number for American Airlines is their 800-433-7300 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact American Airlines? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.
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