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Cancel Lufthansa Airlines

How to change your flight

A.Go to 

  • Select My Bookings
  • Enter your first name, last name, and booking code
  • Click on the Find Bookings button
    (all refundable bookings will appear in your booking summary)
  • Select the booking you want to change
  • Change your flight by following the prompts

You can also change your Lufthansa flight(s) via the mobile app.

You can also change your Lufthansa flight – Through a ticket office.

How to cancel your flight

You can cancel your Lufthansa flight booking online up to 1 day before departure as explained below: 

  1. Go to
  2. Click on the My Bookings tab
    (lower part of your screen)
  3. Enter the following information:
  • Your first name 
  • Your last name 
  • Your booking code

4.Click on the Find Bookings button
(all refundable bookings will appear in your booking summary)

5. Select the booking you want to cancel and click on the Cancellation button
6.Confirm your cancellation

You can also cancel your Lufthansa flight(s) from the mobile app. After you cancel your Lufthansa flight booking:

  • Lufthansa will send you a confirmation mail 
  • Your flight will be cancelled 
  • The refundable amount will be automatically credited to your credit card or bank account (i.e., the account that you used to purchase your ticket)


How to book in-cabin pet travel?

You must register no later than 72 hours before departure. Otherwise, please contact the Service Centre up to 24 hours before departure. To enable you to take your pet with you into the cabin as carry-on baggage, we need your confirmation that the animal meets the stated requirements.

How to apply for a refund with Lufthansa Airlines?

Lufthansa Airlines offers passengers the most appropriate refund choice. You can cancel your booking and request Lufthansa to get a refund under the “Manage my booking” section If you cancel your ticket 24 hours before the scheduled flight departure. 

They allow passengers to request a refund simply by going online or calling the Lufthansa refund phone number. Follow the steps below to discover how to get a refund from Lufthansa.

  • Send a refund request by visiting Lufthansa’s website or calling its reservations number.
  • Then you must provide the information for the flight you are requesting a refund, which includes both the ticket number and the passenger’s name.
  • Next submit your refund request to Lufthansa Airlines, who will then approve it first.
  • Afterward, Lufthansa will process the refund money back to your original payment mode.


How to redeem my Lufthansa Airlines points?

With redeem points you can simply use your accrued award miles to settle the cost of the flight to your next desired destination.

  • Enter your Miles & More login details at
  • Choose your desired flight from the booking screen.
  • Decide how many points you would like to redeem.
  • Complete the transaction securely.

How to communicate with Lufthansa Airlines?

When contacting us via telephone, you can reach us at +1 (800) 645-3880

How to chat with Lufthansa Airlines?

Lufthansa does not offer customer support through live chat.

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