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Cancel Thai Airways

How to change your flight?

You must apply the following to change Thai Airways flight online or via mobile app.

Step 1- Complete the account authentication process by mentioning your user ID and password.
Step 2- Mark a seat on the Manage My Trip page or My Booking section.
Step 3- Use the THAI booking reference number and passenger last name to visit the ticket modification page.
Step 4- Make the necessary changes in your scheduled itinerary and pay for it (if needed).
Step 5- Once the payment process ends, you will gain the modified e-ticket on the registered mobile number and email address.

How to cancel your flight?

  • Get on the official website of Thai airways.
  • Tap on the “Manage” option. Then you would need to mention your
  • name and the booking reference number. Once you have mentioned your
  • information, then you would need to press the option of “search flight.
  • Your booking is right in front of you now. Click on that. Open the booking and tap on the option of “Flight change.
  • That is it. Choose the option of cancellation.

If your flight is refundable or not, you’ll be getting that information before you proceed to cancel.

How to book in-cabin pet travel?

Thai Airways no longer permits pets to travel in the cabin of the aircraft. Service dogs assisting with blindness or deafness are accepted in the cabin on most flights. Emotional support dogs are accepted only on flights to or from the United States.

Pets Allowed: Thai Airways will transport unaccompanied dogs, cats, birds, rabbits, hamsters and ferrets. No sick or pregnant pets are permitted.
Breed Restrictions: The following breeds will not be transported as cargo : all Pitbull and Staffordshire Terrier breeds.
Forms Required: Health Certificate issued by a licensed veterinarian at least 10 days prior to travel will be required. All forms required for your origination and destination country should be attached to the crate. Quarantine arrangements for Japan must be made in advance.

How to apply for a refund with Thai Airways?

Visit the official website of Thai Airways to request for a refund online.

  • Go to, the official website.
  • Click the Request to Refund option on the homepage.
  • Now fill out the Thai airways flight ticket number to request a refund.
  • Thai airways credit the amount of refund on the original payment method.

If you are not eligible for refunds Thai Airways, due to inclement weather conditions, natural disasters, and a threat to national security. However, the airlines may assign a seat on another flight depending on the availability of seats, flying on the same route.

How to redeem my Thai Airways points?

THAI, THAI Smile, and Star Alliance airlines can take you, or Award Nominees, on Awards travel to almost any destination on the planet. With THAI you can redeem upgrades to Royal First Class, Royal Silk Class and Premium Economy Class. Upgrades can also be redeemed with selected Star Alliance airlines.

How to communicate with Thai Airways?


Open: 24 hours a day, 7 days a week
Phone: (66-2) 356-1111 Telephone 6 6 2 3 5 6 1 1 1 1

How to chat with Thai Airways?

Live chat is one of the simplest ways to connect to the support team of Thai Airways.
Live chat is a convenient method to reach the service team of the airline and it is located on the main website of the airline. You can fix your queries by using an online chat with the customer agent. Social media is one simple way to connect to the support team. You can discuss your problems on social media such as Facebook and Twitter as they are always present to solve your queries.

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