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About Etihad Airways
Etihad Airways is one of two flag carriers of the United Arab Emirates. Its head office is in Khalifa City, Abu Dhabi, near Abu Dhabi International Airport. Etihad commenced operations in November 2003. It is the second-largest airline in the UAE after Emirates. The name Etihad is Arabic for ‘Union’.
Etihad Airways operates a fleet of both narrow body and widebody aircraft from four aircraft families Airbus A320 family, Airbus A350-1000, Boeing 777 and Boeing 787 Dreamliner totaling 85 aircraft as of 1 August 2022.
Etihad Airways Check-In
- Web Check-in – Passengers can check in online starting 48 hours prior to a domestic flight’s departure and starting 24 hours prior to an international flight’s departure.
Counter check-in at the airport opens 60 minutes prior to departure for domestic flights and 75 minutes prior to departure for international flights.
- Etihad Airways App Check-in – You can use your mobile device to check in with Etihad Airways if it has internet access.
- Etihad Airways Kiosk-check-in – Passengers can check in at Etihad Airways kiosks located in airports using the Kiosk Check-in option. The option of pre-seating and printing boarding cards is available to passengers.
- Etihad Airways Check-in at the ticket counter – You can discover information about checking in for your flight on specialized information boards once you get to the airport. At least two hours before the departure time of your flight, you should be at the airport.
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Book Etihad Airways Flights
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QUESTIONNAIRE RELATED TO ETIHAD AIRWAYS
QUESTIONS RELATED TO THE FLIGHT BOOKING
Q1. How to book the flights?
Ans1. The booking of the flight can be done by contacting the airline directly or by contacting the travel agencies or by visiting the official website of the Etihad Airways.
Q2. What are the steps for booking a flight?
Ans2.Go through these steps given below and follow them in the same order to complete the reservations with this airline.
- Open a web browser and then open the official website of Etihad airways.
- Here in this step, you need to enter all the information asked in the fields. So make sure to recheck the information you enter here.
- Now, enter the arrival and departure destination in the blanks given here. Furthermore, you need to mention your date of travel.
- Moreover, enter your cabin class and enter the number of passengers who will go on the trip in this step.
- If you wish to make bookings with miles, then click on the option accordingly. Then, go ahead to select the option of “search flights.”
- Once you select this option, the list of flights will appear on your device screen. Choose the flight which suits your travel plans in the best way possible.
- Lastly, make the payment for your booking. Once you pay the amount, you will receive confirmation from the team of this airline.
Q3. What are the different types of flights?
Ans3.Fly Economy, Business or First with Etihad Airways.
Q4. What are economy class flights?
Ans4. Economy class is another term for the aeroplane’s main cabin, as opposed to premium cabins like business class and first class. Sometimes referred to as coach class, economy class typically makes up the bulk of the seating on a flight.
Q5. What is Etihad premium economy?
Ans5.It’s a tighter fit in Etihad’s standard A350 economy seating. The contoured seats themselves – arranged in a standard 3-3-3 layout – are quite comfortable, with an articulated reclining motion that brings forward the base of the seat while retaining lower back support.
Q6. What are business class flights?
Ans6. The Business Class cabin has a number of complimentary services and amenities, such as high-quality food and drink, larger and more comfortable seating, a personal workspace, travel kits and more. What’s included with a Business Class ticket differs from airline to airline, with some more extravagant than others.
Q7. What if the flight is cancelled due to weather?
Ans7. With any Etihad Airways flight cancellation by weather, you’ll be offered an alternative flight to your destination, or a full refund if that’s what you’d prefer.
Q8. Can we change the date of the flight after booking ?
Ans8.For domestic bookings, customers can make any changes or cancellations free of charge within 24 hours of booking, if booked at least 7 days before the travel dates.
Q9. Can I change flight dates with Etihad airways?
Ans9. Yes. According to Etihad Flight Change Policy, a passenger can change flight dates with Etihad Airlines. The passengers can make changes online up to two hours before the flight.
Q10. Does it require fees to change the dates of the flights?
Ans10. Yes. You may be charged a fee to change date of your booking.
QUESTION RELATED TO FLIGHT CANCELLATION
Q1. How to cancel a flight?
Ans1. If your ticket is fully refundable, you can usually cancel your flight online. Look for a “My Trips” or “Manage My Flight” section of the airline’s website; the name will vary per airline. Otherwise, you can call the airline’s customer service.
Q2. What if the flights are cancelled by the airlines?
Ans2. If your flight is cancelled,airlines will rebook you for free on their next flight to your destination as long as the flight has available seats.
Q3. Will the airlines pay for the hotel if the flight is cancelled?
Q4. What is the procedure of flight cancellation in Etihad Airways ?
Ans4. Visit, www.etihad.com
- Go to “My trips
- Enter the booking reference number and last name of the passengers.
- View the flight details you want to cancel
- Select option “Cancel Flight” for Etihad flight and
- Now, click on the “confirm“ button to cancel your flight ticket.
Q5. What to do if a connecting flight is cancelled?
Ans5. Etihad Airways is a full service airline offering only airline protected connecting flights. If one of your flights is cancelled or delayed, and because of that you miss another flight, the airline will take care of that. You will be given a new flight for free.
Q6. Is Etihad offering refunds?
Ans6. Please note that you can only get a refund from Etihad if you hold a refundable ticket. You can request a ticket refund anywhere between 96 and 24 hours before your flight departure time.
Q7. What is the use of Etihad miles?
Ans7. Use your well-earned Etihad Guest Miles to pay for your next trip. Just tell us where you’d like to go, then choose how you’d like to pay – using your Etihad Guest Miles, cash or a combination of both. You can even use your miles to pay for taxes and extras.
Q8. How to rebook a flight after cancellation?
Ans8. The three main options for rebooking are in-person at an airport help desk or via the phone or text.
QUESTIONS RELATED TO THE RESCHEDULING/CHANGING
Q1. What is rescheduling a flight?
Ans1. A booked flight can get cancelled or rescheduled by the airline because of a number of reasons, such as bad weather conditions, security issues or missing crew. Additionally, travellers might need to reschedule a flight booking from their end due to last-minute changes in travel plans.
Q2. How to reschedule a flight?
Ans2. Steps to reschedule your Etihad Airways flight:
First of all, go to the official website of Etihad Airways using a preferred browser from your computer or phone.
Now you can find the option Manage Booking and then click on it.
Now a new page will be opened where you can enter the required details such as our booking number and last name into the given field.
After that, you can simply click on the option Continue tab to find or search your booking.
Now you can click on your booked flight and then look for the other flights as per your preferred date.
Now you can select a flight from the other dates and then pay the application fee if required.
After that, you can simply follow the on-screen instructions to reschedule your Etihad Airways flight.
Q3. Can I reschedule my already booked flight?
Ans3. Yes, you can reschedule your flight. When you reschedule your flight, you have to pay the charges. Suppose there is a valid reason with documents or reschedule within 24 hours of booking then you don’t have to pay the charges.
Q4. Will an airline switch you to another airline?
Ans4. Yes. While airlines are not required to put you on another airline’s flight, they can and sometimes do, so it does not hurt to politely ask your airline if it will transfer your ticket to another airline that has a flight with available seats.
Q5. How much is Etihad cancellation fee?
Ans5. All refunds will be subject to the fare rules of your original ticket. In case of any changes or cancellations within 96 hours of your flight, you will be liable for an additional 10% fee.
Q6. Does Etihad provide full refund?
Ans6. For guests in the United States, if you booked your travel at least 7 days prior to the scheduled departure date and time, you may cancel your reservation and receive a full refund if you cancel within 24 hours of the booking.
Q7. Is it cheaper to cancel or reschedule a flight?
Ans7. If you purchased a round-trip flight and need to change the first leg to a different day, your best bet will likely be to pay the change fee and book a new flight. If you only need to change the return portion of a round trip, however, it may be cheaper to book a new one-way flight than to pay the cancellation fee.
Q10. How far in advance do I need to reschedule a flight?
Ans10. Yes, you can make changes to your flight up until 10 minutes before scheduled departure time, even if you’ve already checked in. If you’re changing to a flight within 24 hours, be sure to check in for your new flight after you make the change.
QUESTIONS RELATED TO THE SEAT AVAILABILITY
Q1. How do I get a free seat on Etihad?
Ans1. As soon as online check-in opens, you can reserve your seat for free up to one hour before you fly. Etihad Guest member? Reserve one seat as a Silver member, two seats as a Gold member and up to nine seats as a Platinum member. Reserve your seat at Manage my booking, when you check in online, at the airport.
Q2. How to select free seat in Etihad?
Ans2.As soon as online check-in opens 30 hours before your flight, you can reserve your seat for free. You can book an Economy Standard seat up to one hour before you fly.
Q3. Did you need to pay the extra for seat selection?
Ans3. Even if an airline’s website makes it appear that you have to pay extra for a seat, you are never required to choose a specific seat and can always opt to decline seat selection in lieu of a FREE seat assignment during check-in.
Q4. What is the cost of the seat selection in a flight?
Ans4.Economy Standard seats start from USD 10 to USD 30 depending on the route. As soon as online check-in opens 30 hours before your flight, you can reserve your seat for free. You can book an Economy Standard seat up to one hour before you fly.
Q5. Which class has the most comfortable seats in the flights?
Ans5.Our Economy Smart Seats on long-haul flights have a unique headrest, adjustable back support and generous legroom.
Q6. Do airlines automatically assign seats?
Ans6.Etihad automatically assigns seats depending on your fare class.
Q7. How can you choose or change seats in Etihad Airways?
Ans7. You can choose your seat when you’re buying most tickets, through Manage Reservations after you’ve purchased your ticket, or during check-in.
Q8. What is the difference between economy and economy space on Etihad?
Ans8. If you’d like more space, you can book Economy Space, which is Etihad’s extra-legroom option, or Economy Neighbour-Free for a fee.
Q9. What if you require extra space do you need to buy an additional seat?
Ans9. To select a seat on Etihad with extra legroom, you need to pay USD 30 to USD 180 depending on the route and flight.
QUESTIONS RELATED TO MEALS/BEVERAGES
Q1. How many meals can I have on Etihad?
Ans1. Choose one of three complimentary dishes on every flight, with at least one vegetarian option and all dishes prepared in accordance with halal requirements. If you have a medical condition or an allergy, you may request a special meal.
Q2. Is Etihad economy good?
Ans2.Budget-minded travelers will find flying in Etihad economy class a satisfactory way to travel to the Middle East and beyond. These fares can be restrictive, but if you prefer saving money over in-flight luxuries, Etihad economy class can be an excellent value.
Q3. Does premium economy get a meal?
Ans3.It isn’t just the seats and overall space that’s more, well, premium than an economy ticket. It’s the amenities, too — premium economy provides different meal offerings than the main class cabin, amenity kits, and priority boarding.
Q4. What meal options are provided in the business class?
Ans4. Business class passengers receive full meal service. You can choose from variety of light snacks and meals, alcoholic and non-alcoholic drinks, fruit and cheese plates, desserts such as muffins, chocolate bars, scones, biscotti, candy and other dessert treats.
Q6. Does Etihad airline serve alcohol?
Ans6. Our complimentary meal service also includes a choice of free beverages on every flight. Pick from a selection of soft drinks, alcoholic beverages or tea and coffee.
Q7. What is child meal in Etihad?
Ans7. Child meal (Non-vegetarian) CHML Burgers, fish fingers, chicken nuggets, French fries, crisps, pizza or chocolate Suitable for children between the ages of 2 to 12.
Q8. Does Etihad Airways serve vegeterian food?
Ans8.The reason is that their on-board menu always has a choice of at least one vegetarian option. So, there is no need to request this.
Q9. Does Etihad Airways serve halal in the flights?
Ans9. All of our meals on board are Halal, and you’ll always have a choice of at least one vegetarian option – so there’s no need to request this. You’ll always have a choice of at least one vegetarian option.
QUESTIONS RELATED TO THE BAGGAGES
Q1. What is the baggage allowance for Etihad?
Ans1. Flying Economy with Etihad, passengers have a baggage allowance of 2 bags (50 pounds/23 kg each) to/from the U.S. and Canada. Business and first class passengers can bring 2 bags (70 pounds/32 kg each). Other routes work on a weight concept with economy allowed 0-110 pounds (0-50 kg), business 66-110 pounds (30-50 kg), and first class 110 pounds (50 kg). Each piece must not exceed 70 pounds (32 kg).
Q2. Can I carry sport equipment in Etihad Airways?
Ans2.Pointed and sharp objects- Sabres, swords, and swordsticks, Axes, Scissors, Knives, Meat cleavers, Ice axes, ice picks, Ice skates, Open razors, blades, Arrows, darts. 2. Blunt instruments – Baseball and softball bats, Cricket bats, Billiards, snooker and pool cues, Martial arts equipment, Fishing rods, Skateboards.
Q3.What is Etihad Airways’ fee for excess baggage?
Ans3. If your items are larger than our maximum dimensions, you’ll be charged an oversized baggage fee. Pay US $40 each way for flights within the Middle East.
Q4. Are there fees for sports equipment on Etihad Airways?
Q5. Is Etihad strict with baggage dimensions?
Ans5. All checked bags must not exceed 35.4 x 28.3 x 17.7 inches (90 x 72 x 45 cm). The same baggage allowance applies to your outbound and return flights unless 2 separate tickets have been booked. For baggage fees related to special luggage (sporting equipment, musical instruments, etc.)
Q6. Does Etihad weigh luggage?
Ans6. While travelling from India to any Gulf country on an economy deal, saver, or classic ticket, your check-in baggage can weigh up to 30 kg. For travelers from India to GCC on economy flex tickets, 35 kg check-in baggage is allowed.
Q7. How much baggage is allowed in Etihad Airways?
Ans7. Adults and children can take one cabin bag weighing up to 7kg (maximum width 56cm, height 36cm and depth 23cm). For infants, you are entitled to carry one cabin bag weighing up to 7kg (maximum width 56cm, height 36cm and depth 23cm) and one stroller, or one carrycot or one car seat.
Q8. What is Etihad Airways’ carry-on baggage policy?
Ans8. Each passenger is allowed to carry on one bag and one personal item such as a laptop bag, handbag, or briefcase. Assistive devices and outer garments do not count as personal items. All carry-on luggage must fit in the overhead bin or under the seat in front of you. You must be able to lift your carry-on into the overhead storage without assistance.
Q9. What is CPAP?
Ans9. CPAP machines are permitted. The device should display a manufacturer’s label that indicate that it has been tested to meet the applicable FAA requirements for medical portable electronic devices or otherwise accompanied by an FAA compliance letter from the manufacturer.The maximum weight and dimensions (length, width, height) of the device to be used by an individual must not be larger than the allowed cabin baggage limits so that it does not block the aisle way or the entryway into the row.The device must be used only at a seat location that does not restrict any guest’s access to, or any required emergency or regular exit, or the aisle(s) in the cabin compartment; and the user is not permitted to sit in an exit row.
Q10. What if someone did not find baggage in Etihad Airways?
Ans10. If your baggage or its contents has been damaged, please let us know as soon as possible. Visit the arrivals desk before you leave the airport, or contact us in writing within seven days. We’ll give you a Property Irregularity Report (PIR), which you’ll need to make a claim.
QUESTIONS RELATED TO THE INFANTS
Q1. Do I need to reserve a seat for my infant?
Ans1. Additional infants under 2 years old must be ticketed and occupy an infant safety seat or in a separate aircraft seat.
Q2. What is the policy for infants at Etihad Airways?
Ans2. Guests below the age of 2 are regarded as infants. Infants do not require their own seat unless a child fare is purchased. Tickets for infants can be booked online while booking for the adult.
Q3. Which seat is best for infant in flight?
Ans3. Without a doubt, the safest place for a baby to sit on an airplane is in their own seat in an FAA-approved car seat. However, bassinets are an excellent option for parents traveling with their young child who is under 2 years old (if they still fit) and doesn’t have their own seat.
Q4. Is international flight ticket free for infants?
Ans4. Most international flights allow children under 2 to fly as lap children, but with one big difference it is usually not 100% free. Typically, if you are flying on a revenue ticket, you must pay the taxes and fees for your lap infant plus, in some cases, 10% of the fare.
Q5. Is it allowed to carry stroller in flight?
Ans5. Yes, strollers or prams are allowed on flights. They do NOT count as part of your 15 kg limit. You have the option of either checking in the stroller with your luggage. Or you can carry it till the plane leaving it at the gate when you board.
Q6. Can you sit in the exit row with my infant?
Ans6. Neither lap children nor infants in car seats are allowed to sit in an exit row.
Q7. Does it cost extra to bring a stroller on a plane?
Ans7. Children’s strollers and child safety seats are not counted as part of the standard baggage and therefore can be easily checked for free.
Q8. Does Etihad have bassinet seats?
Ans8. Etihad Airways is hands down the most family friendly airline I have ever traveled with. 1) I am almost always accommodated when I request certain seats for my infant-in-lap. I have 100% of the time been given a bulkhead seat with a bassinet, secured over the phone weeks before heading to the airport.
Q9. Is child stroller allowed in flight?
Ans9. Yes, strollers or prams are allowed on flights.
QUESTIONS RELATED TO THE PETS
Q1. Can I take my dog on an Etihad flight?
Ans1. On board, your pet must always stay in their carrier. They must be able to sit, stand, turn around and lie down in their carrier. Carriers must: Not exceed 40 x 40 x 22cm (L x W x H) to fit under your seat, or 50 x 43 x 50cm (L x W x H) if you have purchased an adjacent seat.
Q2.Does my pet qualify to be shipped as cargo?
Ans2. Yes. All other pets must be transported as manifested cargo with Etihad Cargo.
Q3. What are the fees associated with pet transport?
Ans3. If you’re travelling in Business or First, as there is no space available under the seat, you must purchase an extra seat for your pet. You’ll be charged for the cost of an extra seat plus $1,500 each way.
Q4. What are the kennel requirements?
Ans4.The pet travel bag or kennel must not exceed 50 x 43 x 50cm (L x W x H). Your cat or dog must be at least 16 weeks old and weigh no more than 8kg including their carrier. Pets will not be accepted on flights operated by our partner airlines. You must be at least 18 years old to travel with a pet.
Q5. Is Covid test required for Etihad Airways?
Ans5.The PCR test must be taken up to 4 days prior to the travel date (96 hrs maximum).
Q6. What is Etihad Covid policy?
Ans6. You must have a COVID-19 PCR test before you fly with Etihad Airways, issued by any government accredited medical facility a maximum of 96 hours before your flight departure time. COVID-19 global wellness cover (insurance) is included with every ticket.
Q8. Do I have to wear a mask on Etihad flights?
Ans8. Masks are now optional on board and will only be mandatory for guests flying to China, India, Indonesia, Japan, Maldives, Philippines, South Korea, Seychelles or *Canada (*until next update).
QUESTIONS RELATED TO THE CHECK IN
Q1. When can I check-in for my flight Etihad?
Ans1. Check-in opens four hours before your scheduled departure time and closes 60 minutes ahead of your flight if you’re travelling in Economy or 45 minutes if you’re flying in Business or First. If you’re flying direct to the US, check-in will close two hours before your scheduled departure time.
Q2. Does Etihad Airways have online web check-in?
Ans2. Online check-in opens 30 hours before your flight and is available online or via our app up to one hour before you’re scheduled to fly.
Q3. Does Etihad Airways offer mobile check-in?
Ans3. Etihad Airways web check-in facility allows the passengers check-in through web from the comfort of their home or office using their system or mobile phone.
Q4. How long before an Etihad flight can you check-in?
Ans4. Check-in opens four hours before your scheduled departure time and closes 60 minutes ahead of your flight if you’re travelling in Economy or 45 minutes if you’re flying in Business or First.
Q5.Does Etihad Airways charge a fee for a seat assignment?
Ans5. No. As soon as online check-in opens 30 hours before your flight, you can reserve your seat for free.
Q6. How long before an Etihad flight can you check-in?
Ans6. Check-in opens four hours before your scheduled departure time and closes 60 minutes ahead of your flight if you’re travelling in Economy or 45 minutes if you’re flying in Business or First.
Q7. What time does boarding close Etihad?
Ans7. Boarding for all Etihad Airways flights closes 20 minutes before departure for all classes. It’s quick and easy to check in on our mobile app, where you can download your electronic boarding pass from one hour up to 49 hours before departure.
Q8. When do I need to arrive at the airport for my Etihad Airways flight?
Ans8. Check-in opens four hours before your scheduled departure time and closes 60 minutes ahead of your flight if you’re travelling in Economy or 45 minutes if you’re flying in Business or First. If you’re flying direct to the US, check-in will close two hours before your scheduled departure time.
Q9. Can I buy extra baggage during check-in?
Ans9. Of course. You can purchase the extra baggage upon web check-in, or by contacting the airline call center directly. You can also do so when checking in at the airline check-in counter at the airport.
QUESTIONS RELATED TO THE PREGNANT WOMENS
Q1. What are the rules for flying while pregnant ?
Ans1. Expectant mothers can travel from the start of the 29th week until the completion of the 36th week only after submitting a medical certificate. They are not permitted to travel post that period.
Q2. What is the danger of flying while pregnant?
Ans2. Occasional air travel during pregnancy is generally safe. Recent cohort studies suggest no increase in adverse pregnancy outcomes for occasional air travelers 1 2. Most commercial airlines allow pregnant women to fly up to 36 weeks of gestation.
Q3. Which seat is safe in flight for pregnant lady?
Ans3. Here are some other things you can do to stay comfortable when you fly: Take an aisle seat where possible for extra leg room and ease of getting up for those exercise breaks. For more comfort, consider treating yourself to a first or business class seat to give more room to you and your bump.
Q4. Why is it important to know my due date before traveling?
Ans4.If something goes wrong while you are away, your caregivers will need to know how far along you are and any other important information about your pregnancy. If you’ll be going far from home, take a copy of your health record with you.
Q5. Can you fly internationally at 7 months pregnant?
Ans5. Generally, women are not allowed to travel by air after 36 weeks for domestic travel, and after 28 to 35 weeks for international travel. The decision on whether to travel and how far to travel at any time during pregnancy should be a joint decision between you and your healthcare provider or midwife.
Q6. How to book wheelchair assistance in Etihad Airways?
Ans6. To request a special meal or arrange a wheelchair, please visit etihad.com/manage. To book our onboard nurse service, please send an email to [email protected].
Q7. Can I cancel my flight for medical reasons?
Ans7. Airlines reserve the right to waive off any applicable penalties at their discretion. If you would like to cancel your flight due to medical reasons, please contact the airline directly with a copy of your medical certificate requesting them to waive any applicable cancellation fees.
Q8. What is free priority boarding?
Ans8. Priority Boarding gives you precedence when boarding the aircraft – you will also be called first for boarding. When boarding by bus, you will be seated in a dedicated section at the front. The door of the bus in your section will be opened first, giving you priority access to the aircraft.
Q9. Does Etihad Silver get priority boarding?
Ans9. Yes, Priority check-in is also available for free for Etihad Guest Silver members, though you can still pay for Priority Access to enjoy priority boarding and priority baggage.